Frequently Asked Questions

What is an Escape Room
An Escape Room is real interactive game where your team must work together to discover clues, solve puzzles and overcome challenges to unlock the final door of the adventure.

Are we really locked inside?
No, the entry door is always unlocked but there is a separate exit door your team is working to unlock.

Is it scary?
No. We do not do jump scares or horror elements into our games. All of our games are family friendly.

How old do you have to be to play?
The games are enjoyable for both adults and children. Although all puzzles are adult level puzzles, we have an unlimited hint system, so if children are not playing with adults they may just have to ask for more hints if they are stuck.

Will our reservation be grouped with others?
No. All reservations are private so your group will remain only with your team.

How difficult are the puzzles?
If you’re a puzzle expert, or an avid point-and-click escape game fan, you will recognize some puzzle styles and strategies.

I want to bring my kids, is that possible?
Yes, but we do find children under 7 sometimes will lose interest in the puzzles.

Are these games designed for kids?
We are kid-friendly, but the puzzles will provide a challenge suitable for adults. Kids will enjoy hunting for clues and opening locks, while adults are generally required to solve most puzzles. We do have unlimited hints though to help kids along if they are stumped.

Our group has never done anything like this before. Are we in trouble?
We love it when new players try out our games. All of our games are designed to be challenging but intuitive. Everyone will have fun as long as they are ready to think.

What is your cancellation policy and other terms and conditions?
You can cancel or refund your booking up to 8 hours before your time slot. Our complete terms and conditions are available in the booking widget. You must agree to the terms and conditions when booking

Are there video cameras in the room?
Yes. Cameras are used by the Game Master to monitor your live experience.

Is the space wheelchair accessible?
This is game-dependent. Please call for details.

Are there any medical limitations?
Please consult a doctor if you have questions about this type of activity.

Can just two people play in one of your rooms?
This is game-dependent. Please call for details.